Cancellation & Refund Policy

Imagenewpic

Effective Date: 8 October 2026
Last Updated: 8 October 2026

1. General Policy

Imagenewpic provides customized professional, creative, digital, strategic, branding, video, SEO, and consulting services. Because these services may involve time, resources, production work, planning, and third-party costs, refunds are handled according to the nature and stage of the service.

This policy applies subject to the applicable proposal, invoice, contract, subscription agreement, and mandatory rights under applicable law.

2. Cancellation of Monthly Subscriptions

Clients may request cancellation of a monthly subscription by contacting Imagenewpic at support@imagenewpic.com.

Unless otherwise agreed in writing, cancellation generally applies to the next billing period and does not automatically cancel amounts already due for the current billing period.

If work has already started during the current billing period, cancellation does not automatically create a right to a refund for that period.

3. Cancellation of Projects

If a Client cancels a project after work has started, Imagenewpic may charge for work completed, time already spent, approved milestones, production costs, third-party expenses, purchased assets, contractor resources, research, strategy, and project-management costs.

Any refundable balance, if applicable, will be assessed after considering completed work and legitimate committed costs.

4. Refund Eligibility

Refund eligibility may depend on whether work has started, the amount of work completed, whether resources have been allocated, whether third-party costs have been incurred, whether deliverables have been produced, the type of service, and the terms agreed with the Client.

Payments for completed work, completed milestones, delivered creative assets, completed strategy, production work, or services already provided are generally non-refundable, subject to applicable law and the specific agreement.

5. Refund Requests

Refund requests should be submitted as soon as reasonably possible to support@imagenewpic.com.

A refund request should include the Client name, invoice number, payment date, payment amount, payment method, reason for the request, and relevant supporting information.

6. Change of Mind

A Client generally cannot request a refund solely because they changed their mind, no longer require the service, changed their business strategy, decided not to launch, selected another provider, changed internal priorities, changed management, or changed budget.

This does not limit any mandatory rights available to the Client under applicable law.

7. Scope Changes and Revisions

Requests that substantially change an approved project or move beyond the original scope may require additional fees.

Additional work may include extra concepts, additional revisions, new deliverables, additional video versions, additional animation, additional SEO work, new campaigns, or substantial changes to approved work.

8. Failed or Recurring Payments

If a recurring payment fails, Imagenewpic may notify the Client and may pause work or services until the outstanding payment is successfully completed.

Clients are responsible for maintaining a valid payment method for active subscriptions.

9. Chargebacks and Payment Disputes

Clients are encouraged to contact Imagenewpic before initiating a chargeback or payment dispute through a bank, card provider, Razorpay, PayPal, or another payment provider.

Where a chargeback is initiated for an authorized transaction or completed service, Imagenewpic may provide relevant invoices, contracts, communications, approval records, delivery records, payment confirmations, and proof of work to the relevant payment processor.

10. Taxes and Processing Fees

Applicable taxes, including GST where required, may be added to invoices. Payment processors, banks, card issuers, or currency-conversion providers may also apply fees or charges according to their own terms.

11. Contact for Cancellation & Refunds

Email: support@imagenewpic.com
Phone / WhatsApp: +91 73803 89010

Email: support@imagenewpic.com Phone / WhatsApp: +91 73803 89010