Payment & Policies

Imagenewpic

Effective Date: 8 October 2026
Last Updated: 8 October 2026

This Payment & Policies document governs payments made to Imagenewpic (“Imagenewpic,” “we,” “us,” or “our”) for branding, video production, SEO, creative services, consulting, subscriptions, retainers, digital services, and other professional services offered through imagenewpic.com.

By making a payment to Imagenewpic, the Client (“Client,” “you,” or “your”) acknowledges that they have read, understood, and agreed to the applicable payment terms, refund terms, cancellation terms, and other policies described below.

1. Accepted Payment Methods

Imagenewpic may accept payments through Razorpay, PayPal, bank transfer, or other payment methods specifically approved by Imagenewpic, depending on the Client’s location, transaction type, currency, and availability.

2. Razorpay Payments

For eligible transactions in India and other supported markets, Imagenewpic may use Razorpay as a payment processing platform. Supported methods may include credit cards, debit cards, UPI, net banking, wallets, international cards where supported, and other methods made available by Razorpay. Availability may vary by country, currency, bank, card issuer, and payment-provider rules.

3. PayPal Payments

Imagenewpic may accept payments through PayPal for eligible international transactions. PayPal payments may be subject to PayPal’s terms, payment-processing rules, currency conversion fees, transaction fees, verification requirements, security procedures, and applicable restrictions. Imagenewpic does not control PayPal’s processing time, verification decisions, conversion rates, account limitations, or payment reviews.

4. Payment Authorization

By submitting a payment, the Client confirms that they are authorized to use the selected payment method, that payment information is accurate, that sufficient funds or credit are available, and that the payment is for a legitimate business purpose. Imagenewpic may refuse, delay, suspend, or cancel a transaction where there are reasonable concerns regarding fraud, unauthorized use, verification, or security.

5. Project Payments

Depending on the project, Imagenewpic may require full payment before work begins, an upfront deposit, monthly retainer payment, milestone-based payments, payment upon completion of an agreed milestone, recurring subscription payment, or a combination of these. The applicable structure will be communicated before work begins.

6. Upfront Payments

Where an upfront payment or deposit is required, work may begin only after successful payment confirmation. An upfront payment may cover planning, research, strategy, creative direction, resource allocation, scheduling, concepts, production preparation, software, third-party services, and administrative work. Once resources are allocated and work has commenced, the upfront payment may become non-refundable to the extent permitted by applicable law and the agreed project terms.

7. Monthly Retainer Plans

Imagenewpic may offer monthly plans for branding, brand strategy, graphic design, video production, motion graphics, content production, SEO, SEO strategy, creative direction, marketing creative, and other agreed professional services. A monthly plan provides an agreed level of service and production capacity and does not necessarily mean every possible service is unlimited.

8. Recurring Payments

For recurring monthly services, the Client authorizes Imagenewpic or its applicable payment processor to process the agreed recurring payment. Recurring payments may be processed through Razorpay, PayPal, or another approved processor. The Client must maintain a valid payment method. Failed payments may result in notice, paused work, delayed deliverables, suspended services, or termination if unpaid.

9. Subscription Cancellation

Clients may request cancellation through the official Imagenewpic contact channel. Unless otherwise agreed in writing, cancellation normally applies to the next billing period and does not automatically cancel amounts already due for the current period. Work already started during the current billing period does not automatically create a right to a refund.

10. Refund Policy

Because Imagenewpic provides professional, creative, digital, strategic, and customized services, refunds are handled according to the nature and stage of the work. Refund eligibility may depend on work started, work completed, resources allocated, third-party costs, delivered files, subscription status, and the applicable agreement. Payments for completed work, completed milestones, delivered creative assets, completed strategy, production work, or services already provided are generally non-refundable, subject to applicable law and the specific agreement.

11. Refund Requests

Refund requests should be submitted as soon as possible and should include the Client name, invoice number, payment date, payment amount, payment method, description of the issue, reason for the request, and supporting information where applicable. Imagenewpic will review the request based on the agreement, work completed, payment status, and circumstances. Approval is not automatic.

12. Cancellation After Work Has Started

If the Client cancels after work has started, Imagenewpic may charge for completed work, time spent, approved milestones, production costs, third-party expenses, purchased assets, contractor resources, research, strategy, and project-management costs. Any refundable balance, if applicable, will be determined after legitimate completed or committed costs are considered.

13. No Refund for Change of Mind

A Client generally cannot request a refund solely because they changed their mind, no longer require the service, changed strategy, decided not to launch, selected another provider, changed internal priorities, changed management, or changed budget. This does not affect mandatory rights available under applicable law.

14. Revisions and Client Feedback

Imagenewpic may provide a defined number of revisions or reasonable revision rounds depending on the selected service or agreement. Clients are responsible for timely and clear feedback. Late feedback, missing information, missing assets, or delayed approvals may affect timelines. Major changes to approved concepts may be treated as additional work.

15. Scope Changes

Work outside the original scope may require an additional quotation or payment. This may include additional branding concepts, logo directions, video versions, video duration, animation, languages, SEO work, pages, campaigns, revisions, new deliverables, or major changes to an approved concept.

16. SEO Services and Results

SEO is affected by external factors such as search-engine algorithm changes, competitors, search demand, website changes, technical issues, indexing, third-party platforms, Client implementation, website authority, and industry competition. Imagenewpic does not guarantee a specific ranking, traffic volume, number of leads, revenue, or conversion rate unless a written agreement expressly states otherwise.

17. Branding Services

Branding may include strategy, positioning, naming support, logo design, visual identity, typography, color systems, guidelines, messaging, creative direction, marketing assets, and campaign concepts. Major changes after approval may be additional work. The Client is responsible for ensuring legal availability of business names, trademarks, logos, slogans, and other brand elements unless legal-search services are specifically included.

18. Video Production Services

Video services may include promotional videos, brand films, explainers, reels, commercials, motion graphics, 2D/3D animation, logo animation, editing, color grading, sound design, and voice-over. Third-party resources such as actors, voice artists, music, stock assets, locations, crews, or licensed assets may incur additional costs unless included in the agreed fee.

19. Taxes and Government Charges

Unless specifically stated otherwise, quoted prices may not include applicable taxes. For Indian Clients, applicable GST and other legally required taxes may be added where applicable. International Clients may be responsible for taxes, duties, withholding taxes, or other charges imposed by their jurisdiction.

20. Currency and Currency Conversion

Imagenewpic may quote services in INR, USD, or another agreed currency. If a Client pays in another currency, the payment processor, bank, or card issuer may apply its own exchange rate and fees. Imagenewpic is not responsible for exchange-rate differences or third-party conversion charges.

21. International Payments

International Clients may be able to pay through PayPal, Razorpay-supported international methods, bank transfer, or another approved method. International payments may involve currency conversion, bank charges, processor fees, compliance checks, verification, local taxes, or withholding requirements.

22. Payment Processing Fees

Where applicable, payment processing fees may be included in the quoted price or charged separately. Such fees may arise from Razorpay, PayPal, banks, card networks, currency conversion, or international processing.

23. Failed Payments

If a payment fails, Imagenewpic may pause services until payment is completed. Failures may result from insufficient funds, card restrictions, bank restrictions, verification, incorrect details, expired cards, international restrictions, or fraud-prevention controls.

24. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute through a bank, card provider, Razorpay, PayPal, or another provider, Clients are encouraged to contact Imagenewpic and attempt to resolve the issue directly. A dispute does not automatically invalidate an invoice or contractual obligation. Imagenewpic may provide invoices, contracts, proposals, communications, approvals, delivery records, payment confirmations, proof of work, and correspondence to the relevant payment processor.

25. Fraud Prevention

Imagenewpic may perform reasonable checks before accepting certain payments and may refuse or delay transactions that appear suspicious, unauthorized, fraudulent, or inconsistent with applicable payment or compliance requirements. Additional verification may be requested.

26. Third-Party Payment Providers

Razorpay and PayPal are third-party payment service providers. Their services are governed by their own terms, privacy policies, security procedures, payment rules, refund procedures, dispute procedures, and verification requirements. Imagenewpic is not responsible for independent decisions, account restrictions, outages, delays, conversion rates, or technical failures of third-party providers.

27. Payment Security

Imagenewpic does not request that Clients send complete card details, CVV numbers, passwords, banking passwords, or other highly sensitive credentials through ordinary email, WhatsApp, social media, or unsecured channels. Clients should use official payment methods or payment links. Payment information submitted through Razorpay or PayPal may be processed directly by those providers.

28. Payment Links

Imagenewpic may provide payment links for deposits, retainers, subscriptions, milestones, additional services, quotations, and invoices. Clients should verify the payment amount, invoice details, recipient information, and service description before completing payment.

29. Invoice Policy

Invoices may include Client name, company name, service description, billing period, amount, taxes, payment status, due date, payment method, and other relevant billing information. Clients should notify Imagenewpic promptly if invoice information appears incorrect.

30. Late Payments

If an invoice remains unpaid after its due date, Imagenewpic may send reminders, pause work, suspend ongoing services, delay delivery, reschedule production, suspend SEO activities, suspend retainer services, or terminate the engagement. Late-payment charges apply only where agreed in the applicable contract, proposal, invoice, or written agreement.

31. Ownership and Final Deliverables

Ownership of final deliverables may transfer to the Client only according to the applicable project agreement and after all outstanding payments have been received. Until full payment, Imagenewpic may retain ownership or usage rights in unpaid deliverables to the extent permitted by the agreement and law. Third-party assets remain subject to their licenses.

32. Portfolio and Promotional Use

Unless otherwise agreed in writing, Imagenewpic may display completed work in its website, portfolio, social media, presentations, case studies, and marketing materials. If a project is confidential, subject to an NDA, or otherwise restricted from public disclosure, Imagenewpic will follow the applicable confidentiality agreement.

33. Confidentiality

Imagenewpic may receive confidential business information including business plans, marketing strategies, product information, customer information, financial information, internal documents, unreleased campaigns, product launches, and creative concepts. Confidential information will be handled according to applicable agreements and confidentiality obligations.

34. Policy Changes

Imagenewpic may update this Payment & Policies document to reflect new payment methods, payment processors, services, laws, business operations, or subscription structures. The updated version will be published with an updated effective or revision date.

35. Agreement With Payment Terms

By completing a payment through Razorpay, PayPal, bank transfer, or another approved method, the Client acknowledges that they have reviewed the applicable service terms, understand the payment structure, understand the refund and cancellation policy, authorize the payment, agree to provide accurate billing information, understand that services may begin after payment confirmation, and agree to communicate payment disputes with Imagenewpic before initiating a chargeback where reasonably possible.

36. Contact Regarding Payments

For questions regarding payments, invoices, refunds, cancellations, subscriptions, payment links, Razorpay transactions, PayPal transactions, billing issues, or payment disputes, contact Imagenewpic.

Email: support@imagenewpic.com
Phone / WhatsApp: +91 73803 89010

Payment Methods

Razorpay — Available for eligible Indian and supported international transactions.

PayPal — Available for eligible international transactions.

Bank Transfer — May be available for selected projects and enterprise clients.

Imagenewpic | support@imagenewpic.com | +91 73803 89010